The fastest fix is usually one of these. Try them in order.
1. Wrong email or wrong password
Double-check:
- The email is the one you registered with (not a similar one).
- Caps Lock is off.
- There’s no extra space at the beginning or end (this is common when pasting from a password manager).
If you’re not sure of the password, click Forgot your password? and reset it. The reset is safe — it doesn’t delete anything.
2. The reset email isn’t arriving
- It can take 2-3 minutes.
- Look in Spam and Promotions.
- Check it’s the right account email. A typo means the email goes nowhere.
3. Two-step verification code rejected
Codes from authenticator apps expire every 30 seconds. If yours keeps failing:
- Confirm your phone’s clock is set to automatic time (a clock that’s a minute off makes codes invalid).
- Try entering the next code (the app shows a refreshed code every 30 s).
- If you lost access to the authenticator app, use one of the recovery codes you saved when 2FA was enabled. If you don’t have them, write to support — we’ll need to verify your identity to reset 2FA.
4. The page just keeps loading
It’s almost always a network issue.
- Reload the page (Ctrl+Shift+R on desktop, swipe down on mobile).
- Try a different network (mobile data instead of Wi-Fi, for example).
- Try a different browser or an incognito/private window — a heavy browser extension can block sign-in flows.
5. Still nothing?
Write to [email protected]. Tell us:
- Which product you’re trying to use (POS, Web, Store, etc.)
- The email of the account.
- A screenshot of the error if you saw one.
We don’t ask for your password — never share it with us.