If a Yammbo product feels slow, run through these in order. Most of the time it’s something on the device or the network rather than the server itself.
1. Check your connection
- Open a speed test (any well-known one) on the same device.
- Aim for at least 5 Mbps down to use the dashboard comfortably; for video/streaming, 10 Mbps+.
- Wi-Fi: try moving closer to the router. Try mobile data as a comparison.
2. Hard reload
Browser caches can hold an old version of the site. Force a fresh load:
- Desktop: Ctrl+Shift+R (Windows / Linux) or Cmd+Shift+R (macOS).
- Mobile: close the tab and open the URL again from history.
3. Restart the app or browser
Browsers leak memory over time. If you’ve had the same tab open for hours:
- Close the tab fully (not just navigate away).
- Or restart the browser.
- On a tablet, double-tap home (or swipe up and away) to close the app, then reopen.
4. Update the app
If you’re on the POS tablet app or Yammbo TV Android app, check Settings → About for the version. If a newer version is offered, install it — performance fixes are common.
5. Try a different device
If the same page is slow on every device on the same network, it’s most likely the network. If it’s slow on one device but fast on another, the issue is local to that device.
6. Is everyone affected?
We publish incidents on the Yammbo status page when something on our side is degraded. Open it before opening a ticket — if there’s an active incident, we’re already working on it.
When to write to support
Write to [email protected] with:
- Which page or screen is slow.
- The time it happened (we cross-check our logs).
- A screenshot or short video if you can.
- Roughly how long it takes (1 s, 5 s, 30 s — the difference matters).